What's your warranty policy?

Warranty Policy

Heckler Design warrants your product hardware purchased from our website to be free from defects in material and workmanship for a period of two years, and electronic components for a period of one year from the original date of purchase. If you discover a defect in a product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible, replace the item. We reserve the right to request order numbers, receipts, and other supplemental order information as proof of purchase to validate warranty claims.

At the time of return, it is possible that we no longer carry the product in it's original color. In these instances, we will fulfill the warranty with the product’s available color selection.

This policy only applies to products purchased from HecklerDesign.com. If you have purchased your product elsewhere, please contact the respective reseller.

Warranty Exclusions

Our warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters. The warranty does not cover parts that are subject to normal wear-and-tear replacement requirements, such as OneLessDeskPad, @Rest resting pegs, friction or sliding. The warranty does not cover defects that result from exposure to high temperature or high humidity environments.

The use of a freight forwarding company also voids the limited warranty and rights to claim shipping damage or compensation from Heckler Design. We can not assume responsibility for a third party shipping carrier’s mishandling during transit in addition to reports of corrosion.

Limited Liability

Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraphs. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Heckler Design be liable for more than the amount or your purchase price, not to exceed the current list price of the product, and excluding tax, shipping and handling charges.

Heckler Design disclaims any other warranties, express or implied. By installing or using the product, the user accepts all terms described herein.

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