Your satisfaction with our products is of the utmost importance to us. You have 30 days from receipt to return your product to us to be eligible for a refund. Returns will be subject to a restocking fee if received in less than originally shipped condition.
Please note that we are not responsible for return shipping unless an error has been made by Heckler Design.
To initiate a return, reach out to us using the "Contact Us" button in the Support widget in the bottom right corner of our site or email us at firstname.lastname@example.org. We will need the Order Number for your purchase, which can either be found on the order confirmation email you received at the time of purchase, or in your recent order history on your Heckler Design account.
Use of Original Product Packaging
Please note for all returned items, the original packaging must be used, and photos of the product must be taken prior to shipping. These will ensure that your product arrives in good condition, and protect you if it is damaged during shipping. We will only accept returns shipped with the original interior and exterior packaging. We use professionally designed custom packaging to protect against shipping damage. Any other packaging used nullifies return policy.
Products Purchased from Resellers
Our return policy only applies to products purchased from HecklerDesign.com. If you have purchased your product elsewhere, please contact the respective reseller.